Hi,

does anyone knows a good definition for Customer Relationship Marketing?
Once I read one, but I can't remember where it was. The definition should be
based on at least seven main characterisics about CRM.

It would be great if someone could post a link!

Thanks in advance!

Greets, Jens

"Jens Hartmann" <jens_hartmann_81@yahoo.de> wrote:
> does anyone knows a good definition for Customer Relationship Marketing?
> Once I read one, but I can't remember where it was. The definition should
> be
> based on at least seven main characterisics about CRM.
>
> It would be great if someone could post a link!

go to google, type in define: customer relationship management

that should do the trick....