I have a problem with some clients asking me to bid on a project and once I get into it asking me to do more than what they originally requested. Normally I do it but some clients take advantage of this and ask even more. How do you balance going the extra mile for a client and getting paid for at least some of it? Any help would be appreciated. Thanks.

You have to strike a balance between giving your best (within reason) and giving your soul! A clearly laid out 'terms of service' usually prevents this. Don't be afraid to talk money either - the client will be expecting it.

At the end of the day though, it's entirely up to you what you do extra for the client. Be firm but polite at all times.

__________________
Logo Design • Vector Conversion • Print
www.eagleimagery.co.uk

Good comments Eagle. We are not shy about telling a client that something is out of scope, but we typically blow away the SOW deliverables. As long as the SOW is well defined, it is easy to come back and point to a document and make a stand. We go the extra mile if it fits within our bandwidth while on the project, but we have learned how to deliver and finalize very well.

Frankly, it is an ever learning experience!

If we get a first request that is not that big we say normally this is an out of scope item but we will not charge you for it. This gives the client a heads up that we will charge next time.

We kind of do the same thing I think it is important as well in the SOW you put your hourly rate for your different levels of consultants