We are dealing with an issue that we have dealt with before regarding how much we extend the firm into areas that are really not our expertise. We obviously do not want to turn away the business but a client of ours wants us to do a client management software installation and testing - we normally do not get involved in installations and testing of software we do not typically work with. The client is a great client and we do not want to offend them - any help would be appreciated. thanks.

I think the best thing you can do is stay true to yourself and your customer. I would not stray far from my competancy, the results will not be good for either one of you.

One of the most important things you can do as a consultant is to develop a network of colleagues that do different work than you. Hopefully you can find some that will do this work and you will get paid a referral fee for it. Good luck

I agree it is tough to give up work but if it is not part of a core service you provide you could end up damaging the relationship with the client and lose future business.