They should respond promptly, but I can see some situation that it takes 24 hours or so to respond. But if it is not the case and/or if the hosting company is not taking my inquiry seriously, I'd call or contact them via chat room in order to get their response right way. In fact, I did this a couple of times. If they cannot handle the situation, if they cannot solve my problem, then I just need to change my host.

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ohcnetwork