 Re: Six Sigma
If you want to work with the US governement right now you will probably have to have some kind of Six Sigma Training (perferable Lean Six Sigma). It may seem like Six Sigma and Lean Six Sigma are just buzz words but there has to be a reason why it has lasted almost 2 decades and hasn't been swept to the side with other less popular Process Improvement Methodology.
Just to clear this up Six Sigma is the practice of removing variation from a process so that it can be repeatable and keep a certain level of quality. Lean is the process of removing waste to decrease the defects from a process.
If you combine the two Methodologies you get Lean Six Sigma which is more applicable to the service industry because of it ablility to reduce the possiblity of mistakes that may happen in a process. Think of it from a Training firm if you could reduce the amount of mistake that are made in the process of providing the materials to the class you could in essence reduce the cost of teaching the class. Or maybe you could reduce the number of error that the registration office may make so that the instructor knows what to expect from a class they teach.
So if you ask me Six Sigma may not be as applicable to a service company but I definatly think that Lean Six Sigma is applicable. |